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Course Overview

1

COURSE DESCRIPTION

Handling personal information correctly is an essential responsibility when working in a care setting. Maintaining confidentiality and securely handling information helps protect service users and supports positive, trusting relationships between care workers and the people they support.

This Handling Information in a Care Setting Course provides an introduction to the principles of handling, accessing and storing information in health and social care environments.

The course explores the importance of confidentiality, consent and the “need to know” principle, as well as relevant legislation and the responsibilities of people working in care settings.

Confidentiality in Care Settings

Building positive relationships with people receiving care depends on trust and respect. Confidentiality plays an important role in maintaining this trust.

The course explains why personal information must be handled appropriately and explores the potential impact of a breach of confidentiality on service users and their relationships with care providers.

Handling and Storing Information

Care workers may have access to sensitive personal information as part of their role. It is therefore important to understand how information should be accessed, handled and stored securely.

Learners will develop an understanding of the principles that help ensure information is handled appropriately within a care environment.

Consent and the “Need to Know” Principle

The course introduces important concepts including consent and the “need to know” principle.

Understanding these principles helps care workers make appropriate decisions about when information can be accessed or shared and when further advice or support should be sought.

Information Handling Legislation

The course also introduces legislation relating to the handling and storage of information and explains the responsibilities individuals have when working with personal information in care settings.

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What Will You Learn?

This Handling Information in Care Training course covers:

  • The importance of confidentiality in care settings
  • How to handle personal information securely
  • The importance of consent
  • Understanding the “need to know” principle
  • Legislation relating to information handling
  • Responsibilities when accessing and storing information
  • Putting information-handling principles into practice
  • Where to seek support and advice regarding access to information

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Who Is This Course For?

This course is suitable for anyone who works in a health and social care setting and is responsible for or has access to personal information.

It can be particularly useful for:

  • Care workers
  • Health and social care professionals
  • Care home staff
  • Support workers
  • Domiciliary care workers
  • Care managers and supervisors
  • Anyone working with personal information in a care setting

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KEY BENIFITS 

  • Understand the importance of confidentiality in care
  • Learn how to handle personal information securely
  • Understand the importance of consent
  • Learn about the “need to know” principle
  • Develop awareness of relevant information-handling legislation
  • Understand your responsibilities when accessing and storing information
  • Learn how to apply information-handling principles in practice
  • Know where to seek support and advice when needed
  • Complete CPD-approved care training

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COURSE MODULES

Module NumberModule NamePass % Required
1Legislation70%
2Putting It Into Practice70%
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